Earthstompers Adventures Booking Terms & Conditions

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Booking Terms

Terms and Conditions:

Booking Procedure: You are welcome to make a reservation and payment on our website under "book now". Payment is completed through the Paygate.co.za website, which accepts Visa or MasterCards.  You are also welcome to email us at info@earthstompers.com to make a booking.  We require a 50% deposit to secure the reservation, with the balance due 30 days before departure. You can pay by credit card or bank transfer.

Pick up and drop off: We will pick you up on Monday at the accommodation location of your choice in Cape Town central, the airport, or Stellenbosch. Pick ups outside of these areas will have to be arranged separately. Pick up time is generally between 7:00 – 9:00 am in Cape Town, and around 9:30 in Stellenbosch. We will get in touch with you the week before your tour to arrange a specific pick up time with you.

Should a flight delay cause you to miss your pick up, contact us and we will arrange for you to meet up with the group at an additional charge. Unfortunately, we cannot be held liable for travel delays. Your guide will wait for up to 15 minutes after your arranged pick up time, but after that will depart out of fairness to the rest of the guests.

We will drop you off at the end of tour at the same locations (Cape Town central, the airport, or Stellenbosch). Tours typically return between 5:00 – 8:00pm on Saturday evening. Please contact us before booking outward flights on Saturday evening.

Meals: Breakfasts and dinners are included every day except Day 5. Please advise us of any special dietary requirements in advance. Lunch and drinks are on guests’ own account.

Itinerary: The company reserves the right to change itinerary, accommodation, and transport along the way should circumstances dictate. Many of these outdoor activities are weather dependent, which could force changes in the itinerary. The guide will try his or her best to arrange events according to prevailing weather conditions.

Cancellation policy: The following cancelation fees will apply should you wish to cancel your tour. Please note we will charge a cash handling fee of 15% if you should cancel more than 30 days before departure to cover our bank charges.

30 days – 15 days: 25% of the total of the booking
14 days – 8 days: 50% of the total of the booking
7 days or less: 100% of the total of the booking
No-show: 100% of the total of the booking

Insurance: It is strongly recommended that you hold comprehensive travel insurance to safeguard you against possible unforeseen emergency. Earthstompers has comprehensive passenger and public liability insurance.

Exclusion of liability: Earthstompers, or its employees and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst on tour.

 

SATSA
Cape Town Tourism
South African Youth travel Confederation
Backpacking South Africa
Carbon Footprint
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