- This is a private tour for your group. It includes the passengers you have booked, plus a guide/driver. We have included the guide and driver’s meals and accommodation in our quote as necessary.
- The company reserves the right to change itinerary, accommodation, and transport along the way should circumstances dictate.
- Your guide will be available to do the activities mentioned in this itinerary, which is generally 8-10 hours for a full day. If you would like additional help planning evening activities and dinner, please speak to your guide – he or she can assist you with making arrangements for evening taxis or dinner reservations.
- All vehicles have valid operating licences to convey paying customers.
- Please advise in advance if you require a car seat for children booked on the tour. Car seats are available at an additional charge.
- All guides are well trained, experienced, and African born. By law we are required to use CATHSSETA registered and qualified guides with professional drivers’ licenses.
- Earthstompers, or its employees and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst on tour.
- Customised quotes are valid for 5 days.
Cancellation Policy Private day tours (no accommodation):
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- We require a 20% deposit to confirm a tour. The balance of the payment is due 30 days before tour departure.
- Cancellation 31+ days before departure date: fee of 15% of total tour price
- Cancellation 30 days – 15 days before departure date: fee of 50% of total tour price
- Cancellation 14 days – 8 days before departure date: fee of 75% of total tour price
- Cancellation 7 days or less or no show for departure date: fee of 100% of total tour price
Cancellation Policy Private multi-day tours:
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- We require a 20% deposit to confirm a tour. The balance of the payment is due 60 days before tour departure.
- Cancellation 31+ days before departure date: fee of 15% of total tour price
- Cancellation 30 days – 15 days before departure date: fee of 50% of total tour price
- Cancellation 14 days – 8 days before departure date: fee of 75% of total tour price
- Cancellation 7 days or less or no show for departure date: fee of 100% of total tour price
- Peak season (15 December – 15 January) payment and cancellation terms can differ – please ask your tour consultant for specific terms.
Stand-alone accommodation or safari bookings:
- We require a 20% deposit to confirm a tour. The balance of the payment is due 60 days before tour departure. (Subject to change depending on the supplier.)
- Earthstompers makes use of hundreds of different hotels, guest houses, and safari lodges in our tour packages. Each of these has their own cancellation policies, which will prevail in the event of a cancellation. Please ask your tour consultant for specific terms.
In the event of a cancellation, a 10% cancellation fee on the overall package price will be retained by Earthstompers, to cover credit card and administrative charges.
All Earthstompers tours are priced in South African Rand (R or ZAR). In case of a refund, any amount will be refunded in South African Rand, which then gets converted to your local currency by your bank or credit card company. Please note that due to currency fluctuations, the refund amount in your local currency might be higher or lower than the amount originally paid. In the case where a tour is paid for in a foreign currency, such as Euros or US Dollars, you will be informed of the amount received in Rand, and any refunds will be calculated based on the Rand amount received.
We strongly recommend that clients take out travel insurance to cover fees in case of cancellations or other unforeseen circumstances.
