Terms & Conditions 4 Day Garden Route Group Tour

Tour notes, terms & conditions:

Pick up and drop off

We will pick you up on Friday morning at the location of your choice in Cape Town central (central business district, Camps Bay, Sea Point, Green Point, Observatory, Rondebosch), the airport, Stellenbosch or Somerset West/Strand.  Unfortunately, we cannot pick up in areas further from the city, such as Hout Bay, Muizenberg, Constantia, Bloubergstrand, or Milnerton. Please contact us if you need to arrange a central meeting point outside of our pick up areas – we would be glad to help you arrange a taxi.

Pick up time is generally between 6:00 – 7:00 am in Cape Town, and around 7:30 in Stellenbosch.  We will get in touch with you two days before your tour to arrange a specific pick up time.  Please allow 15 minutes before or after your designated pickup time, as Friday morning traffic in Cape Town can be unpredictable!

Should a flight delay cause you to miss your pick up, contact us and we will arrange for you to meet up with the group at an additional charge.  Unfortunately, we cannot be held liable for travel delays. Your guide will wait for up to 15 minutes after your arranged pick up time, but after that will depart out of fairness to the rest of the guests.

We will drop you off at the end of tour at the same locations (Cape Town central, the airport, or Stellenbosch).  Tours typically return between 17:00 – 19:00 on Monday evening. Please contact us before booking outward flights on Monday evening.

Accommodation

We will arrange all accommodation along the way, at locations we have selected over the years for their cleanliness, unique setting, and atmosphere.  Guests have a choice of backpackers lodges, in which mixed dorm rooms (ranging in size from 4-12 beds), private rooms, and private en suite rooms are available; or guesthouses, in which all rooms are private en suite. Single, double, and twin rooms are available at both the backpackers and guesthouses. All bedding and towels will be provided.  Please note that heating and air conditioning is not standard in the backpackers or the guesthouses (because it is generally not necessary in South Africa). Please ask for a fan or for extra blankets if you need them!

Backpackers have more of a social vibe, and are better for younger clients looking for a bit of atmosphere. They usually have a bar or bonfire area. Although backpackers offer a budget price, the standard of backpackers in South Africa is generally high.  Guesthouses are a more private, quieter, luxurious experience. About 80% of our guests choose to stay in the backpackers and 20% in the guesthouses. Backpackers and guesthouse clients travel together in the same tour vehicle.

Although we frequently utilize the same accommodation every week, we cannot guarantee that we will stay at a specific location each week, due to availability and group size.

Internet access

Wi-Fi is generally available at most accommodation locations in the common areas (not necessarily in the bedrooms).

Itinerary

The company reserves the right to change itinerary, accommodation, and transport along the way should circumstances dictate. Many of these outdoor activities are weather dependent, which could force changes in the itinerary. The guide will try his or her best to arrange events according to prevailing weather conditions.

Luggage

We have space for each passenger to have one suitcase and one “carry-on”-sized piece of luggage – a laptop bag, backpack, or similar. Suitcase size is limited to the dimension of 67cm (26in) by 45cm (18in), and carry on is limited to the dimension of 48cm (19in) by 32cm (13in). There are generally not porters or staff available to assist with luggage – your luggage should be of a size and weight you can comfortably manage yourself. Hard or soft suitcases are fine. If you have more or bigger luggage than this, please contact us in advance to make alternative arrangements, as our luggage trailers are specifically designed to fit one suitcase per person, not exceeding above dimensions.

Vehicles

The vehicles that we will be touring in are fully air-conditioned and can comfortably seat 8 adults including driver/guide or 14 adults including driver/guide.  The seats in our 14-seater vans are comparable in size to an airplane seat – if you are uncomfortable in that set up, please enquire about a private tour, so we can arrange a different vehicle. All vehicles have valid operating licences to convey paying customers.

Tour style

This is an active tour.  It is best suited towards those who like to be on the move, and can comfortably walk, carry luggage, get in and out of the vehicle frequently, etc.  The group is almost always a mix between backpackers and guesthouse clients, and ages can range from 18 to…we don’t set an upper age limit, but generally about 65. We can accept guests as young as 14 on group tours, as long as they are traveling with a parent or legal guardian. Our average age is 33. Our groups range between 4-12 people, with most guests hailing from Europe, America, Canada, and Australia. The group tour is perfect for the solo traveller, small groups of friends, or couples, as you will have the opportunity to travel with a diverse group of people from all over the world.

Meals

Breakfasts are included on days 2-4, and typically include fruit, muesli, eggs, toast, yogurt, and cereals. Two dinners are also included, and are authentic South African meals, such as potjie (stew) and braai (barbeque). Please advise us of any special dietary requirements in advance. We are able to cater for vegetarian diets, but not strict gluten-free, lactose-free, vegan or halal diets.  Lunch and drinks are on guests’ own account. Dinners for all clients, including those staying at the guesthouse, take place at the backpackers on nights 1 and 3.

General etiquette

All tours are conducted in English. We ask that while you are in the group, you make an effort to speak English, so that everyone can be included in the conversation.  

Attitude is important – “one rotten apple can spoil the bunch”. We ask that you bring a positive, interactive, and easy-going spirit to tour, to make it a good experience for all.

Our tours run on a tight schedule. Please do your best to be on time, all the time.  

Guides

All guides are well trained, experienced and South African born. By law we are required to use CATHSSETA registered and qualified guides with professional driver’s licences. Earthstompers makes use of only the best guides that will make sure you get a fun, relaxing, informative and safe trip.

Malaria

Our tours take place in a malaria-free area, so no anti-malaria precautions are necessary. You are however advised to bring insect repellent during summer.

Photography

Most guests come away with incredible photos of their week, and share those photos among the group.  We like to use tour photos in social media and promotional materials.  If you do not wish for your photo or image to be used in this way, please let us know in advance.

Attire

Please wear clothes that you are comfortable in.  This tour includes several hikes and walks, so comfortable shoes are essential.  No special hiking boots are needed.  A small backpack would be useful on the hike. A rain jacket is a good idea, as well as a sweater or jacket for the cool evenings by the sea.  Bring a hat; the African sun can be intense! Also bring a hat & gloves in winter – the open game-viewing vehicle can be quite chilly in winter.

Weather

The Garden Route has a Mediterranean climate, which is pleasant to visit all year round. It gets rainfall throughout the year, mostly at night (you can imagine why it’s called the Garden Route!) Temperatures in winter range between 6-21 degrees Celsius (C), and summer temperatures range between 17-30 degrees C.  This tour also goes into the Little Karoo, where temperatures can get as high as 40 C in summer, and zero degrees C in winter.

Flexible payment and cancelation policies

We understand that travellers may be nervous to book travel now, fearing Coronavirus cancellations or interruptions. We have therefore adapted our policies to offer a more flexible payment procedure, free date change and a much more lenient cancellation policy.

BOOK NOW AND PAY LATER:

We will no longer require full payment when you book. Full payment is due 30 days before your tour departs.

ONE FREE DATE CHANGE:

Unsure about your travel time, or need to change your plans? No problem. We will offer one free date change on every booking.

FLEXIBLE CANCELLATION POLICY:

The following cancelation fees will apply should you wish to cancel your tour.

• • Cancellation 30 days – 7 days before departure: 95% refund
  • Cancellation 6 days – 3 days before departure: 50% refund
  • Cancellation 2 days or less before departure, or no-show: no refund

Please note that the above terms apply to new bookings only, made 1 August 2020 or later. 

Our group tours are also sold by many third-party online tour operators and travel agents. Payment in full must be received from the agent before tour departure. Earthstompers will not take any responsibility for pickup of unpaid guests.

All Earthstompers tours are priced in South African Rand (R or ZAR).  In case of a refund, any amount will be refunded in South African Rand, which then gets converted to your local currency by your bank or credit card company.  Please note that due to currency fluctuations, the refund amount in your local currency might be higher or lower than the amount originally paid. In the case where a tour is paid for in a foreign currency, such as Euros or US Dollars, you will be informed of the amount received in Rand, and any refunds will be calculated based on the Rand amount received.

Insurance

It is strongly recommended that you hold comprehensive travel insurance to safeguard you against possible unforeseen emergency or theft. Earthstompers has comprehensive passenger and public liability insurance, but this does not cover the theft of guests’ personal belongings.  

Exclusion of liability

Earthstompers, or its employees and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst on tour.

Optional activities

The optional activities are not included in your tour because these are activities that not everybody would like to do!  Optional activities are a great way to add more adventure to your experience.  Our tours are designed so that it is not necessary to do the optional activities to have a good time – there are always plenty of things to see & do.

These activities can be paid in cash or credit card directly to the activity operator.

Please note that we have done our best to provide accurate pricing, but these prices are subject to change!