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Flexible payment and cancellation policies

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We understand that travellers may be nervous to book travel now, fearing Coronavirus cancellations or interruptions. We have therefore adapted our policies to offer a more flexible payment procedure, free date change and a much more lenient cancellation policy.

  • Book now and pay later (group and day tours):

    We will no longer require full payment when you book a 4, 5, or 6 Day Garden Route & Addo group tour. Full payment is due 30 days before your tour departs.

  • One free date change (group and day tours):

    Unsure about your travel time, or need to change your plans? No problem. We will offer one free date change on every booking.

  • Flexible cancellation policy (group and day tours):
      • Cancellation 30 days – 7 days before departure: 95% refund
      • Cancellation 6 days – 3 days before departure: 50% refund
      • Cancellation 2 days or less before departure, or no-show: no refund

Please note that the above terms apply to new bookings only, made 1 August 2020 or later. 

  • Standard cancellation policy (private multi-day tours):
      • Cancellation 31+ days before departure: 85% refund
      • Cancellation 30 days – 15 days before departure: 75% refund
      • Cancellation 14 days – 8 days before departure: 50% refund
      • Cancellation 7 days or less or no show for departure: no refund

We hope these changes will help you feel much more comfortable planning and booking your adventure to South Africa!