Privacy Policy
Welcome to Earthstompers Adventures, South Africa’s premier Garden Route tour operator. Protecting clients’ personal information is of utmost importance to us, in compliance with the Protection of Personal Information Act (POPIA) and other international data protection laws. Please familiarize yourself with our privacy policy before using our website or sending personal information. Proceed only if you consent to it.
Personal Information We Collect & Usage
General Collection: We collect information such as clients’ IP address, type of device used, geographic location, and information about interactions with our website. This helps us understand user trends and improve our services.
Booking Information: For bookings, we collect details like name, email address, phone number, passport number, and physical address. This information is essential for providing the requested tour services.
Third-Party Sharing: Personal details are shared with authorized third parties like accommodation and activity suppliers for service provision. They are legally bound to protect your information.
Digital Marketing Tools: We use Google Analytics, Google Ads, Facebook Advertising, an Instagram widget, and a TripAdvisor widget. These tools use cookies for analytics, advertising, and enhancing user experience. Your consent will be sought for these cookies, and you have the option to customize your preferences.
Data Access and Storage
Our booking systems are password-protected, and only authorized staff have access to personal information. In the event of a data breach, we will notify both you and the Information Regulator of South Africa.
You have the right to access, correct, or delete your personal information. Please contact our Data Protection Officer, Chrissy Human, at [email protected] for such requests.
Payment Information
For client bookings and payments, we utilize systems like Checkfront, Paygate, and Payfast. These are PCI-DSS compliant, and we do not store your debit or credit card numbers.
Legal Compliance
We may share client information with law enforcement authorities if required by law.
Your Rights and Choices
You have the right to opt out of receiving our marketing emails and can manage your cookie preferences through our website.
International Transfers
Your information may be transferred and maintained on computers outside your jurisdiction, where data protection laws may differ.
Children’s Privacy
At Earthstompers, we understand the importance of protecting the privacy of younger individuals, especially children and minors. While our services are generally designed for adult users, we acknowledge that minors, particularly those aged 16 to 17, may also participate in our tours, including school groups and minors touring without their parents or guardians.
For Minors (Ages 16-17):
We may provide services directly to minors in the context of organized tours, such as school trips.
In these cases, consent and arrangements for the participation of minors in our tours are typically managed by schools, guardians, or responsible adults. Earthstompers ensures that all engagement and information collection complies with applicable laws and is conducted with the utmost regard for the safety and privacy of minors.
For Children Under 16:
Our services are not targeted at children under the age of 16. We do not knowingly collect personal information from children under 16.
If a child under 16 participates in a tour, it is under the supervision and consent of a parent, guardian, or responsible adult. Any personal information collected in such circumstances is done with the consent of and under the supervision of the responsible adult.
Consent and Data Collection:
Our content and marketing efforts are targeted towards adults, including those making bookings on behalf of minors.
We apply robust consent mechanisms to ensure that the collection, use, and storage of information are in compliance with data protection laws and respect the privacy of all our clients, including minors.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer, Chrissy Human, at [email protected].
